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Help Desk Analyst Position #118010 job in Pensacola

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Florida (FL), Pensacola
Employer:  University of West Florida - UWF
Country:  United States
City:  Pensacola
State:  Florida (FL)
Zip Code:  32514

Help Desk Analyst – Position #118010

The University of West Florida in Pensacola, FL invites applicants for a full-time open ITS Help Desk Analyst position. This position is responsible for providing phone, email, and on-site support to answer questions and resolve problems related to university information technology services and the use of desktop hardware and software. Analyst must be a highly motivated individual with the ability to work independently and/or multi-task in a high volume, team-oriented, 24/7 environment with on-call and after-business-hours expectations. Analysts are required to have knowledge of a wide range of University services, desktop platforms, and software packages used by University faculty, staff, and students. Areas of technical expertise include PC and Mac operating systems, networks, Microsoft and Apple software applications, mobile devices, and the Internet. Excellent communication skills and the ability to work in a team environment are critical to the position.

Minimum Requirements: Master's degree in an appropriate area of specialization; or Bachelor's degree and two years of relevant experience.

Preferred Qualifications: Bachelor's degree plus 2 years relevant experience, preferably recent experience troubleshooting, analyzing, and diagnosing software and hardware problems; providing customer support via phone, email, and on-site in a help desk/technical support or academic setting; and providing technical training to groups.

UWF has an excellent benefits package including the ability to earn several weeks of vacation per year and six hours of free tuition per semester.

Applicants must apply online at https://jobs.uwf.edu and should be prepared to attach a cover letter, resume, and three professional references with contact information. Annual salary for this position is $45,000. Preferred deadline to apply is 07/10/2017.

The University of West Florida is an Equal Opportunity Employer: disability/veteran. Any individual requiring special accommodation to apply is requested to advise UWF by contacting ADA Compliance at 1-850-474-2059 (voice) or 711 (TTY). A criminal background check is required for successful candidates. E-Verify requirements may apply for employment in certain positions. All applications for employment at the University are subject to Florida public records law.

PI98187238

Company Name:  University of West Florida - UWF
06/16/17
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