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Executive Service Delivery Technician job in Louisville

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Kentucky (KY), Louisville
Employer:  Yum! Brands
Job Ref:  383631
Country:  United States
City:  Louisville
State:  Kentucky (KY)
Company Summary
Yum! Brands, Inc., based in Louisville, Kentucky, has nearly 43,000 restaurants in 135 countries and territories and is one of the Aon Hewitt Top Companies for Leaders in North America. The Company's restaurant brands - KFC, Pizza Hut and Taco Bell - are the global leaders of the chicken, pizza and Mexican-style food categories. Worldwide, the Yum! Brands system opens over six new restaurants per day on average, making it a leader in global retail development.

Since our spin-off from PepsiCo in 1997, Yum! Brands has become a truly global company going from approximately 20 percent of profits coming from outside the U.S. to almost 65 percent in 2015. We're a leader in global retail development, opening on average over six new restaurants per day worldwide.

We're proud to be the worldwide leader in emerging markets with nearly 17,000 restaurants, nearly twice as many as the nearest competition. With about 2.5 restaurants per million people in the top 10 emerging markets, compared to 57 restaurants per million in the U.S., we are on the ground floor of global growth.

Our goal is to continue to build three global, iconic brands that people trust and champion. We are evolving KFC, Pizza Hut and Taco Bell into more relevant, engaged, connected and caring global brands. We will focus on sharper brand positioning and insight-driven marketing programs by concentrating on these key areas: more product customization, more transparency, leading innovation and more engagement through social media and digital. We also remain focused on the three keys to driving shareholder value: new-unit development, same-store sales growth and generating high returns on invested capital.

Importantly, we're extremely proud of our associates around the globe and the unique culture we've built, one that's filled with energy, opportunity, and fun. We believe in our people, trust in their positive intentions, encourage ideas from everyone, and have actively developed a workforce that is diverse in style and background. Yum! Brands is a place where anyone can, and does, make a difference.

Job Description
Are you a self-starter and love helping people? Here is a great opportunity for you to grow with a large and outstanding company. You can really make a difference supporting the Yum! Brands, Inc. Executive team. As a part of the Service Delivery team, your ability build to relationships and specialize in technology and media interfaces will positively impact our brand. Your primary role is to troubleshoot, analyze and resolve incidents impacting the executive team and then assist the service delivery team in other IT issues while providing an outstanding customer experience. This position reports into Service Delivery Team located in Louisville, KY.

Executive Support
  • Train Admins and Executive's on the use of their computing devices.
  • Work with peers in Plano, TX and Louisville, KY to provide Executive Video Conference scheduling
  • Coordinate with IT on new application training when required
  • Maintain device spares and/or parts as required. (phones, cables, chargers)
  • Coordinate support escalations to 2nd and 3rd tier staff
  • Coordinate IT work in executive homes either self or through vendor as required (minimal)
  • Maintain AT&T Corporate Responsible User (CRU) accounts for select Executives and Admins to ensure plan is providing the voice and data services where needed at optimal prices.
  • Assist company leaders with technical needs in preparation for Executive meetings
IT Incident Management
  • Provides a positive customer experience with each customer interaction
  • Supports, maintains, installs, builds and upgrades personal computers using available hardware and software tools
  • Resolve escalated customer issues
  • Perform with in established processes and procedures
  • Train other levels of support in technical skills
Projects

IT projects as Required

Minimum Requirements
EDUCATION:

Bachelor's degree or equivalent work experience

EXPERIENCE (and other qualifications):
  • 3-5 years of experience providing technical desktop help desk and/or support services
  • 2-3 years of broad experience working with a variety of different technology platforms, inclusive of hardware, software, desktop and network
  • Knowledge of industry standards, best practices and audit requirements
  • The ideal candidate will possess extensive experience supporting a wide-variety of hardware and software platforms, including: desktops, laptops, printers, peripherals, Windows 7 & 10, OS X, Active Directory, Microsoft Office 2013, Office 365 and mobile devices (iPhone/iPad, Android, Windows Phone)
  • Demonstrated proficiency in using the Microsoft Office suite of applications including Microsoft Project, Visio, PowerPoint, Word, and Excel
  • CompTIA A+ Certification
  • ITIL Foundation Certification
Other Skills/Characteristics:
  • Exceptional customer service skills and negotiation/influence skills in an executive-level environment
  • Can work independently as a remote extension of a larger team.
  • Excellent communication skills
  • Ability to work independently as well as in a team environment
  • Able to work in a fast-paced environment
  • Positive, flexible, and self-motivated attitude
  • Detail oriented with excellent follow-up skills
  • Excellent organizational skills with the ability to manage time and multiple priorities
  • Strong analytical skills and problem solving skills, ability to take a problem and solve it in a quick and efficient manner
  • Ability to handle highly confidential information/materials
  • Ability to grasps new materials quickly and apply new information, concepts and procedures in a constructive manner
  • Ability to manage high stress, demanding situations
  • 24x7x365 support availability in a team rotation schedule, excluding vacations is required

06/26/17
ref: (383631)
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