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Quality Assurance Analyst: Food Services job in Plano

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Texas (TX), Plano
Employer:  Yum! Brands
Job Ref:  587682
Country:  United States
City:  Plano
State:  Texas (TX)
Company Summary
Yum! Brands, Inc., based in Louisville, Kentucky, has nearly 43,000 restaurants in 135 countries and territories and is one of the Aon Hewitt Top Companies for Leaders in North America. The Company's restaurant brands - KFC, Pizza Hut and Taco Bell - are the global leaders of the chicken, pizza and Mexican-style food categories. Worldwide, the Yum! Brands system opens over six new restaurants per day on average, making it a leader in global retail development.

Since our spin-off from PepsiCo in 1997, Yum! Brands has become a truly global company going from approximately 20 percent of profits coming from outside the U.S. to almost 65 percent in 2015. We're a leader in global retail development, opening on average over six new restaurants per day worldwide.

We're proud to be the worldwide leader in emerging markets with nearly 17,000 restaurants, nearly twice as many as the nearest competition. With about 2.5 restaurants per million people in the top 10 emerging markets, compared to 57 restaurants per million in the U.S., we are on the ground floor of global growth.

Our goal is to continue to build three global, iconic brands that people trust and champion. We are evolving KFC, Pizza Hut and Taco Bell into more relevant, engaged, connected and caring global brands. We will focus on sharper brand positioning and insight-driven marketing programs by concentrating on these key areas: more product customization, more transparency, leading innovation and more engagement through social media and digital. We also remain focused on the three keys to driving shareholder value: new-unit development, same-store sales growth and generating high returns on invested capital.

Importantly, we're extremely proud of our associates around the globe and the unique culture we've built, one that's filled with energy, opportunity, and fun. We believe in our people, trust in their positive intentions, encourage ideas from everyone, and have actively developed a workforce that is diverse in style and background. Yum! Brands is a place where anyone can, and does, make a difference.

Job Description
Ensure the highest levels of food safety by continually improving the quality of PH products sourced from regional and local food suppliers and distributors as well as restaurant operations; contribute to the continuous development of quality systems and implementation of global brand standards.


Quality Assurance
1. Maintain and continue to build 100% compliance to Yum! Quality Assurance (QA) Food Safety program by ensuring franchise partners' local practices and suppliers are approved according to brand standards. Provide coaching and food safety training when needed.
2. Perform audits and follow up visits to suppliers in order to ensure the highest levels of Food Safety and Quality are met locally in all vendors. Ensure failing suppliers get re-audited, or a follow-up, and that thorough action plans are in place to close non-conformities.
3. Coordinate audits and local QA evaluation with franchise partners' suppliers.
4. Coordinate the implementation of QA programs (from Global and/or BU) and develop specific programs when necessary.
5. Work with KFC and TB on shared suppliers/market follow-up and action plans, to ensure compliance with PH objectives.
6. Analyze microbiological tests. KPIs, and cutting reports sent by markets. Ensure corrective actions are in place to amend any risk or gap.
7. Act as an interface between franchise partners and the company in order to resolve technical and daily quality complaints related to supplier. Promptly address any food safety risk design flaw and redefine procedures or product specifications as needed.
8. Act as the main QA point of contact for interaction with all vendors to ensure best practices are shared and execute regional trainings to build know how across the region.

Product Innovation
9. Support PH FIT with the creation/updating of ingredient specifications for Pizza Hut. Monitor with Franchisee QA Managers the compliance to Quality Assurance Programs (QAP's) for all local ingredients, where applicable.
10. Provide guidance on new product development projects regarding food safety for all relevant new menu products. Ensure restaurant procedures developed for new ingredients are safe.

Restaurant Food Safety
11. Support PH Operations on Food Safety initiatives at restaurant level, related to in-store evaluations and other food-safety related programs.

General, Overall
12. Keep information in STARnet (Supplier Tracking Assessment and Recognition, website).
13. Performs other duties and ad-hoc projects as required.

Minimum Requirements

  • Undergraduate degree with specialization in Food Science, Food Technology or related discipline.
  • Minimum 2-3 years of experience in the food industry, including food safety, QA or related field. Experience with food manufacturing including an overall understanding of production facilities, quality improvement methods and product development requirements.
  • Certification in Quality: Hazard Analysis Critical Control Point (HACCP), preferred. Six Sigma, Statistical Process Control (SPC) and quality auditor, optional. Awareness of food safety legislation throughout Latin America.
  • Ability to manage multiple, competing priorities.
  • Flexible, customer service-oriented, hands-on mindset. Ability to problem solving on tactical levels, reach sound conclusions, and take appropriate actions independently.
  • Ability to work effectively under pressure to meet strict deadlines. Solid organizational and analytical skills.
  • Good interpersonal, communication and influencing skills. Ability to communicate at different level of the organization.
  • Advanced Proficiency with Excel (i.e. formulas, graphing, macros, etc.) and proficiency Word, PowerPoint.
  • Fluent in English and Spanish (written and spoken) required.

  • Job requires moderate level of influencing skills for day-to-day interactions with business partners
  • Ability to travel

ref: (587682)
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