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POSITION TITLE: System Support Technician
DEPARTMENT: Information Systems
REPORTS TO: System Support Supervisor
HIRING RANGE: $20.48 - $21.45
FLSA DESIGNATION: Hourly/ Non-exempt
POSITION SUMMARY:
The System Support Technician provides both hardware and software analysis and support for
computer, network and telecommunication systems around campus. This position includes
recommending hardware and software purchasing and administration strategies in collaboration with
Information Systems and departments campus wide.
CORE RESPONSIBILITIES:
Help Desk | 70%
• Provide daily phone support and resolution of web-based work orders.
• Maintain Help Desk software (eg: ticket systems and endpoint management) and evaluate and
implement new systems to ensure continuous improvement of the support environment.
• Perform end-user support and training for software and all campus information systems.
• Review and update Help Desk FAQ and documentation as needed.
• Provide campus-wide support on printers and multi-function devices.
• Work with vendors (using RFI/RFQ development as necessary) to purchase hardware and
software.
• Ensure that projects/department milestones/goals are achieved.
• Train and mentor student employees.
• Function as an integral member of the Information Systems team.
Technical Operations | 25%
• Assemble, configure, test, inventory, and install new computer equipment.
• Perform installation, maintenance, problem determination and resolution for campus
information systems.
• Provide backup coverage for other members of the Information Systems operation team and
technical instructional support, as required.
Other | 5%
• Assist with special projects and Department events.
• Other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
• Ability to work with faculty, staff and students in dealing with computer and network
hardware, service, and operations.
• Ability to meet the physical qualifications for the position:
• Ability to lift and work with equipment weighing up to 50 pounds
• Ability to climb stairs, work on uneven surfaces and crawl into tight spaces and
around furniture
• Ability to use computer keyboard and read LCD monitors for extended periods of
time
• Work involves repetitive tasks and remaining seated for extended periods of time
• Physical ability to be mobile across campus
• Ability to work with confidential information
• Effective oral and written communication and organizational skills.
• The ability to function effectively as a member of a team.
MINIMUM QUALIFICATIONS:
• High School diploma or GED.
• 1-3 years of technical support experience.
• Experience in computer/electronic service, repair, and maintenance, of PCs, printers, AV
equipment.
• Experience with Windows in a domain network environment.
• Experience troubleshooting and resolving computer network/hardware/software problems.
• A personal commitment to the Christian faith and to the integration of faith and learning
• Demonstrated growth in cultural competence, awareness of societal and structural inequities
and proven experience in effectively establishing relationships and positive communications
with students and other constituents across multiple dimensions of diversity including, but not
limited to, race, gender, varying abilities, nationality, sexual orientation, gender identity, class
or religious perspectives
• A commitment to the educational mission of Whitworth University as a comprehensive
Christian liberal arts university affiliated with the Presbyterian church
PREFERRED QUALIFICATIONS:
• Associates or Bachelors degree related to the duties of the position.
• Experience with Canon MFP’s, Ricoh MFP’s, and Pharos a plus.
• Experience with Mac OS and Linux
Our Benefits:
Whitworth University provides a robust offering of benefits and services to enhance the quality of life
of its faculty and staff. Employees who are eligible for benefits may participate in health plans including
medical, dental and vision; a generous retirement plan (up to 8% employer match); life insurance and
long-term disability insurance. Well-being services include spiritual enrichment, the employee
assistance program, and free access to the University Recreation Center and the Megan E. Thompson
Aquatic Center. Free tuition for employees and tuition remission programs for spouses and dependents
round out the offerings. Additionally, Whitworth employees enjoy 17 paid holidays each year.
ADDITIONAL REQUIREMENTS: A background check and sexual misconduct check will be required of
the successful candidate.
A resume, cover letter, faith statement, and names, email addresses, and phone numbers of at least
three (3) professional references will also be required.
About Whitworth:
Founded in 1890, Whitworth has consistently ranked among the top regional colleges and universities
in the West. Whitworth University has an enrollment of more than 3,000 students and offers more than
100 undergraduate and graduate degree programs. With strong liberal arts undergraduate and
graduate programs, Whitworth unites a robust commitment to Christian mission and service, academic
rigor and care for students.
Whitworth University's 200-acre campus of red-brick buildings and tall pines offers a beautiful, inviting
and secure learning environment. More than $125 million in campus improvements have been made in
recent years.
A community of committed Christian faculty and staff employees carries out the university's mission
"to provide its diverse student body an education of the mind and heart," equipping its graduates "to
honor God, follow Christ and serve humanity."
Whitworth complies with all federal, state, and local nondiscrimination laws that are applicable to
religious nonprofit institutions and does not engage in unlawful discrimination on the basis of race,
color, national origin, age, sex, or disability. With our Christ-centered commitment to building a diverse
and inclusive community, the university encourages applications from populations underrepresented at
Whitworth including members of racial/ethnic communities, women, and persons with disabilities.
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(281) 265-2473
